FAQ

Please read our Frequently Asked Questions (FAQ) below to quickly find answers to common questions.
If you still need assistance, our contact details can be found at the bottom of the page.

1. How long does delivery take?

Order cut-off time: 23:00 GMT+10:00) Australian Eastern Standard Time (Sydney)
Orders placed after this time will be processed the next business day.

Order processing time: 1–2 business days (Monday to Friday)
After processing, we hand your order over to the courier.

Estimated delivery time: 3–5 business days (Monday to Friday)
Please note that delivery times may vary depending on the carrier’s performance or external factors.

Total delivery time: 4–7 business days (Monday to Friday)

2. How much is shipping?
We offer free shipping on all orders.

3. What is your return policy?
We offer a 30-day return policy. You have 30 days from the date of receiving your order to start the return process.

4. When will I receive my refund?
After receiving and approving your return, the funds will be refunded to the original payment method.
Refunds usually appear within 10 business days, depending on your bank or payment provider.

5. How can I contact customer service?
Our support team is here to help you!
You can reach us at:

Company Name: MM GBL LTD

Company Number: 16664682

Address: 71-75 Shelton Street, WC2H 9JQ, Covent Garden, London, The United Kingdom

Phone : +44 7400 704202

Email: info@leniamo.com

Customer service: Monday - Friday: 08:00 AM - 05:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney) We try to respond within 1 business day.